Return & Refund Policy

Our Promise

We want you to love what you ordered. If something isn't right, we'll do our best to make it right. Please read the policy below and contact us if you have any questions.

Return Window

You may return most items within 30 days of delivery. To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging (if possible).
• You must have proof of purchase (your order confirmation email).

Items returned after 30 days or in used condition will not be accepted.

Non-Returnable Items

• Items marked "final sale" or "non-returnable" at the time of purchase.
• Items that have been used, washed, assembled, or altered.
• Items with missing or damaged original packaging (where applicable).

How to Start a Return

1. Email us at tidynest.boutique@gmail.com with the subject line "Return Request — [Your Order Number]".
2. Include your order number, the item(s) you wish to return, and the reason for the return.
3. We will respond within 2 business days with return instructions.
4. Ship the item back using a trackable method. We recommend keeping your tracking receipt until your refund is confirmed.

Please do not send items back without contacting us first — unapproved returns may not be processed.

Return Shipping Costs

• Defective or incorrect items: We will cover return shipping costs in full.
• Change of mind returns:Return shipping is the buyer's responsibility. For international returns, this cost varies by country and carrier.

Refunds

Once we receive and inspect your return, we will notify you by email. If the return is approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping fees are non-refundable, except where the return is due to our error (wrong item, defective product).

If your refund has not appeared after 10 business days, please check with your bank first, then contact us.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please email us at tidynest.boutique@gmail.com within 7 days of delivery with:

• Your order number.
• A clear photo of the damaged item or the incorrect product received.

We will arrange a replacement or issue a full refund — whichever you prefer — at no extra cost to you.

Order Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, the order may already be with our fulfillment partner and cancellation may not be possible. Contact us as soon as possible at tidynest.boutique@gmail.com.

EU & UK Consumer Rights

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance purchase within 14 days of receiving your order, without giving a reason. To exercise this right, notify us in writing within 14 days of delivery. After withdrawal, you have a further 14 days to return the item. We will issue a full refund, including standard outbound shipping, within 14 days of receiving the returned goods or proof of postage, whichever comes first.

This statutory right is in addition to, not instead of, our 30-day return policy above.

Australian Consumer Guarantees

If you are a consumer in Australia, your purchase is covered by the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under the ACL:

• Goods must be of acceptable quality — safe, durable, free from defects, and fit for their usual purpose.
• Goods must match their description as displayed on our website.

If a product has a major failure (e.g. it is substantially unfit for purpose or unsafe), you are entitled to choose a replacement or a full refund. For a minor failure, we may repair or replace the product. These rights apply in addition to, not instead of, our 30-day return policy above.

To make a claim under the ACL, email us at tidynest.boutique@gmail.com with your order number and details of the issue.

Questions?

Email us at tidynest.boutique@gmail.com or use our contact form. We'll always do our best to find a fair solution.