Shipping Policy

Where We Ship

TidyNest ships internationally to most countries worldwide. If your country is not available at checkout, please contact us and we'll do our best to help.

Processing Time

Orders are processed within 1–3 business days of payment confirmation (Monday–Friday, excluding public holidays). You will receive a confirmation email when your order has been dispatched.

Estimated Delivery Times

Delivery times are estimates and begin from the date your order is dispatched. They may vary due to carrier delays, customs clearance, or local postal conditions.

Business days are Monday–Friday, excluding public holidays.

Shipping Costs

• Orders over $50 USD qualify for free standard shipping.
• For orders below $50, shipping costs are calculated at checkout based on your location and order weight.
• Expedited shipping options may be available for select destinations — these will appear at checkout if offered.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, VAT, or import taxes levied by your country's customs authority. These charges are the buyer's responsibility and are not included in the price you pay at checkout.

We have no control over customs clearance processes and cannot predict what charges, if any, will be applied. We recommend checking with your local customs office before ordering if you are unsure about applicable fees.

We are required by law to declare the full value of shipments on customs forms. We cannot mark orders as "gifts" to avoid duties.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Use this number to track your package via the carrier's website or any major parcel tracking service.

Tracking updates may take 24–48 hours to appear after dispatch.

Lost or Delayed Packages

If your order has not arrived within 30 days of the estimated delivery date, please contact us at tidynest.boutique@gmail.com with your order number and we will investigate with the carrier.

Please note that customs delays are outside our control and do not constitute lost packages.

Incorrect Address

Please double-check your shipping address before confirming your order. We are not responsible for orders delayed or lost due to an incorrect address provided at checkout. If you notice an error, contact us immediately at tidynest.boutique@gmail.com — we can update your address within 24 hours of purchase if the order has not yet shipped.

Damaged Items

If your order arrives damaged, please see our Return & Refund Policy for instructions on how to report the issue and request a replacement or refund.